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Call Center | Customer Service

Wyomissing, PA 19610

Posted: 04/16/2019 Employment Type: Administrative Industry: Professional Pay Rate: 11.00-14.00

Local Utility Company is looking for Full Time Customer Service Representatives

Responsibilities include

  • Initiating trouble calls, creating notifications, performing account maintenance, inputting data as required and documenting customer notes on accounts
  • Provide sound customer service by exceeding customer needs
  • Research all customer inquiries and perform appropriate system entries
  • Utilize independent analysis and good individual judgment resolving customer concerns
  • Follow up with customers when appropriate

 

Requirements

 

  • Excellent communication skills
  • Excellent customer service skills (friendly, courteous, helpful)
  • Must have high school diploma or GED
  • Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships

EMPLOYMENT TYPE: 

PAY RATE: 

11.00

LOCATION / AREA: 

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