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Client Service Representative

Reading, PA 19601

Posted: 02/10/2025 Employment Type: Administrative Industry: ADMINISTRATIVE/CUSTOMER SERVICE Pay Rate: $19.14/hr

Job Description

Temp-to-Hire Part Time Client Services Rep!

Schedule: Mon-Thurs 3pm-8pm, Sat 8am-4pm; occasional Fridays

Job Duties:

  • Ensure all appointments are entered correctly into the EHR system.
  • Check-in clients and notify the proper provider via phone and IM in a timely matter.
  • Check-out clients by adding the appointment in the proper provider schedule along with any other services the provider may request.
  • Complete verification of benefits for all clients prior to rendering of services.
  • Email all information to the proper provider and/or staff member of any changes in insurance coverage and update profile on our EHR system.
  • Monitor schedule for scheduling errors, such as but not limited to, incorrect provider, multiple services same day, and insurance restrictions which may apply.
  • Assure accurate client insurance information and attach all supportive documentation into the patient dashboard in the EHR system. Verify and update insurance information as warranted.
  • Create a patient dashboard and assure all patient information is accurate. Enter all relevant client information into the EHR System.
  • Create, maintain, and update all logs, including (but not limited to) Open Admission Log, Referral Log, and Individual Cash Receipts Log.
  • Maintain a high level of customer service and professionalism both in dealing with the public and within the organization.
  • Properly navigate received telephone calls to the appropriate staff member.
  • Distribute any incoming fax, mail, and any other delivered packages to the appropriate staff member on a timely matter.
  • Assist in opening and closing of Agency when appropriate.

Requirements:

  • Bilingual Preferred
  • High school diploma or equivalent plus one (1) year office experience in healthcare field or Medical Secretary/Medical Billing certificate required
  • Excellent communication skills required
  • MS Office experience

Interested in learning more about this exciting opportunity? Please send your resume to careers@gagepersonnel.com for consideration.

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About Reading, PA

Ready to kickstart your dream career in vibrant Reading, Pennsylvania? Embrace exciting job opportunities in this thriving city nestled in the heart of Berks County! Known for its rich history, diverse culture, and bustling arts scene, Reading offers an array of growth possibilities to job seekers. Explore job listings in this charming city and discover the allure of landmarks like the Pagoda, the captivating art collections at GoggleWorks Center for the Arts, and the engaging performances at the Santander Performing Arts Center. Indulge in local delicacies like the famous Philly cheesesteak and immerse yourself in the region's love for sports with the Reading Fightin Phils baseball team. Join us in exploring the endless possibilities awaiting you in Reading, PA.