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Helpdesk Coordinator

Reading, PA

Posted: 04/23/2021 Industry: GAGE PROFESSIONALS Pay Rate: $18-$20/hr

Job Description

Excellent direct hire opportunity with a premier company in Berks County!

The Helpdesk Coordinator role is an integral part of the IT staff being the face of the department, fielding incoming calls for the technicians, and prioritizing helpdesk tickets.

Essential job functions:

  • Answering incoming helpdesk calls
  • Communicate with users through tickets and emails pertaining to their computer problems
  • Troubleshoot hardware and software problems

Basic qualifications:

  • Office 365 experience
  • Advanced Excel knowledge
  • Ability to create training documentation for new software, modifications, hardware, or processes for both users and the IT group

     

                                                                                                                                                                                                                                                                                                                                 *COVID-19 protocols are in place for your safety and ours*

    You can apply online at our secure application site https://secure.efficientforms.com/EHX/gageenterprises/employeelogin.asp

    Gage Personnel- 101 North 7th Ave, West Reading, PA 19611

    #gagepersonnel  #gage  #staffing #hiring #jobs #gagewestreading #goteamgage #gagestaffing #yournextcareer #gageprofessonals

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