IT Manager

Reading, PA

Posted: 08/16/2023 Employment Type: Information Technology Industry: DIRECT-HIRE CAREERS

Job Description

IT Manager opportunity!


  • Work with business units to optimize processes and systems
  • Manage information technology and computer systems, especially configuration of windows desktop systems
  • Plan, organize, control and evaluate IT and electronic data operations
  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians when needed
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team’s productivity
  • Provide customer feedback to the appropriate internal teams, like product developers
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Preserve assets, information security and control structures
  • In collaboration with CTO, process annual budget and ensure cost effectiveness
  • Keep CTO apprised of all IT matters on a weekly basis through weekly reporting and metrics


  • BS in Computer Science or related field required
  • Experience in Infor/M3 environment strongly preferred
  • Minimum of 7 to 10 years of experience in IT with at least 3 years of managerial experience
  • Experience in a manufacturing environment strongly preferred
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems
  • Hands-on experience with computer networks, network administration and network installations
  • Ability to coach, counsel and mentor personnel
  • Must be able to effectively present information in a consultative manner and respond to questions from senior level management
  • Ability to define and resolve complex issues and resolve with practical concrete business minded solution

***Please send resume and salary requirements to***

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