IT Manager opportunity!
Responsibilities:
- Work with business units to optimize processes and systems
- Manage information technology and computer systems, especially configuration of windows desktop systems
- Plan, organize, control and evaluate IT and electronic data operations
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians when needed
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
- Design, develop, implement and coordinate systems, policies and procedures
- Ensure security of data, network access and backup systems
- Act in alignment with user needs and system functionality to contribute to organizational policy
- Identify problematic areas and implement strategic solutions in time
- Audit systems and assess their outcomes
- Preserve assets, information security and control structures
- In collaboration with CTO, process annual budget and ensure cost effectiveness
- Keep CTO apprised of all IT matters on a weekly basis through weekly reporting and metrics
Qualifications:
- BS in Computer Science or related field required
- Experience in Infor/M3 environment strongly preferred
- Minimum of 7 to 10 years of experience in IT with at least 3 years of managerial experience
- Experience in a manufacturing environment strongly preferred
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Hands-on experience with computer networks, network administration and network installations
- Ability to coach, counsel and mentor personnel
- Must be able to effectively present information in a consultative manner and respond to questions from senior level management
- Ability to define and resolve complex issues and resolve with practical concrete business minded solution
***Please send resume and salary requirements to professionals@gagepersonnel.com***
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