Temp-to-Hire Client Account Specialist!
Schedule: Mon-Thurs 8am-4:30/5pm (once a week 11am/12pm-8pm), Fri 8am-4pm
Job Duties:
- Communicate directly with insurance companies daily to acquire patient verification of benefits and/or eligibility in a timely manner and report all needed documentation to all appropriate parties via email
- Assure accurate client insurance information and attach all supportive documentation into the patient profile in the EHR system. Verify and update insurance information as warranted.
- Email all information to the proper provider and/or staff member of any changes in insurance coverage and update profile in our EHR system, following the most up to date workflow.
- Work with team to assist client with seeking financial assistance as needed. Process includes but is not limited to, completing payment arrangement and/or processing of sliding fee scales application. Directly and indirectly as needed.
- Identify, correct, and resubmit all rejections, denials, voids, and overpayments to appropriate payer on a timely manner.
- Retrieve via EHR and mail out Statements in a monthly manner.
- Maintain a high level of customer service and professionalism both in dealing with the public and within the organization.
- Monitor, maintain and report barriers to department lead, for closure of batches,
- Work Collaboratively with Collection Agency to report any accounts moving to collections. Following agency process.
- Utilize 271 files to identify clients that may have lost insurance coverage. Once client has been identified follow appropriate procedure to ensure the reduction of client burden.
Requirements:
- Bilingual Preferred
- High school diploma plus two (2) years of billing experience in the healthcare field required
- Knowledge /Ability to navigate and utilize electronic health records
- Strong MS Office experience
Interested in learning more about this exciting opportunity? Please send your resume to careers@gagepersonnel.com for consideration.
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