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Technical Support Agent | Customer Service

Lancaster, PA 17601

Posted: 04/16/2019 Employment Type: Customer Service Industry: Professional Pay Rate: 18.50

We are hiring for Technical Support Agents located in the York area.

Send in your resume today for immediate consideration!

or call us at 717-336-5959.

 

Summary

Provide technical support to external customers and internal departments.

  • Technical troubleshooting related to air conditioning equipment and related components.
  • Identify replacement service parts for Customers.
  • Assist field representatives as necessary.
  • Provide technical literature to Customers both external as well as internal.
  • Assist internal CSR with equipment identification and specific parts request.

Competence Requirements

  • 2 year technical degree in refrigeration or equivalent experience.
  • Ability to read and understand technical drawings and electrical schematics/diagrams.
  • Proficient with MS Office programs.
  • Experience with MRP databases.
  • Strong communication skills.

EMPLOYMENT TYPE: 

PAY RATE: 

$18.50

LOCATION / AREA: 

GAGE LANCASTER

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