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Towing Equipment Parts Sales Associate

Reading, PA 19607

Posted: 05/19/2023 Employment Type: Customer Service Pay Rate: Salary is 60K Depending On Experience

Job Description


Local towing equipment distributor seeking motivated parts customer service/sales rep. Opportunity ideal for candidate who is mechanically-inclined, has sales experience, and has experience with trucks, heavy-equipment, towing equipment, or similar. This position has significant growth potential and provides autonomy for employee who is motivated to sell to customers and maintain growth in this division of our business. Work in a newly-renovated building in Reading, PA with clean office space, large production facility, and parts room.

Job Duties include but are not limited to:

  • Field phone calls, emails, text messages and form submissions from customers
  • Determine customer need by listening, asking questions, and finding solutions from available products and services
  • Enter customer and order information accurately
  • Become familiar with available product lines and services to promptly advise customers on available solutions
  • Suggest similar and substitute products to customers
  • Maintain awareness of customer and product trends to assist purchasing department with keeping desirable inventory on hand
  • Create, issue, receive payment against estimates and sales orders
  • Become familiar with COD versus Account customers and process orders correctly
  • Seek new business opportunities for parts sales
  • Learn proper processes in order and inventory management software (Fishbowl)
  • Pick, pack, and ship orders
  • Follow-up with customers and drop ship vendors to confirm product has been delivered
  • Become familiar with purchasing postage based on dimensions and value using automated system
  • Create drop ship sales orders and purchase orders to vendors to fulfill them
  • Maintain accurate inventory by choosing quantities and pick locations correctly
  • Perform cycle counts and inventory adjustments, when necessary, using proper procedures
  • Assist with physical inventory counts
  • Return customer phone calls and emails
  • Occasionally deliver product to customers and make sales call visits with customers
  • Occasionally attend trade shows to see new products and maintain customer relationships
  • Occasionally attend product training sessions
  • Assist with bar code and product labeling
  • Occasionally assist with receiving orders into inventory
  • Correctly process product returns, credit returns, warranty claims and vendor credits
  • Proficient use of desk phone, cell phone, email and web-based systems

Job Requirements:

  • Strong organizational skills
  • Customer service and sales ability
  • Mechanical aptitude and experience
  • Proficient using Microsoft Windows and Microsoft Office software (Outlook and Excel particularly)
  • Ability to lift up to 70 lbs.
  • Ability to climb stairs and ladders to retrieve parts from shelves
  • Ability to speak English and Spanish a plus, but not required

Benefits Include:

  • Day shift Monday – Friday
  • Health Insurance
  • Retirement Plan with Matching
  • Dental and Vision Insurance available
  • Paid Time Off

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